“Barbara Manousso trained me as a mediator. Her class was easy to follow, practical, and provided real-world information that has helped me tremendously in my mediation practice. As an example, Barbara advocates breaking away from "shuttle diplomacy," which is commonly used in mediating court cases. "Shuttle diplomacy" consists of the parties in two different rooms, and the mediator simply moves back and forth. Barbara helped me feel comfortable trying a more modern approach to mediation: one where both parties stay in the same room for as long as possible to brainstorm possible solutions to their own problems.

Barbara also started and ended her class promptly, and she delivers what she promises. I would recommend Barbara and her classes to anyone who would like to improve their conflict resolution skills - whether in the workplace, their family life, or in court battles.” October 11, 2011

Heather Kubiak, J.D., and now mediator

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