Manousso Mediation &
Alternative Dispute Resolution:
Conflict Resolution Services & Training
Become a Professional Mediator - Headquartered in Houston, Texas, USA, since 1993



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Houston Mediation Training!~
Select:  basic - advanced - elder mediation

Basic 40 hours Texas Certification Mediation Training

The next basic 40 hours will be
August 12, 13, 14, 15
, 2015,  in Houston.

44 MCLE and 2 in Ethics by the State Bar of Texas
This program has been approved for CEUs by the Better Business Bureau Education Foundation.

Register here today!

Don't miss out on starting your mediation career today!

       Take advantage of Southwest Airlines' really cheap fares.

Are you a student? 
Take advantage of the
basic mediation $600 student rate. 

Proof of status required.

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Register for training here!

$895 Registration Rate

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Manousso Mediation Training has become one of the nation's leading mediation training programs.  Our students come from around the world -literally, although much of the class is from around Texas.  We devote more than the required time for role-plays (70%) and interactive skills that support the role-plays.  When you leave our class, you are ready to mediate, and we encourage you to go forth and be the peace maker.

Read our student testimonials from real students with real names and cities.   Our classes are comprised of judges, lawyers, psychologists, human source directors and administrators, teachers, musicians, ministers, priests, rabbis, retired folks, social workers, CPA, other professionals, military brass, librarians, soccer moms, paralegals,
and, hopefully, you!

Check registration fees, use PayPal, or send a check to register.  

Although our classes are priced to be acce$$ible, the instruction is priceless.  Check out the early bird specials, too!

The next basic mediation class will be

Next class will be
August 12, 13, 14, 15, 2015.

Got a question, email Dr. Barbara Sunderland Manousso.

Class meets from 8 AM until 6:30 PM daily!

44 MCLE available ~ 2 in ethics!

Ask about all CEU affiliations!

Coming soon:  New Basic Mediation training at the Lackland Air Force Base!

Instructors for the basic mediation course include:

Dr. Barbara Sunderland Manousso, Ph.D., MPH
Texas Credentialed Distinguished Mediator
Certified Collaborative Law Mediator
Professor at the University of St. Thomas - Center for International Studies-Global Conflict Management
Chair of the Health Care Section of the International Association for Conflict Resolution
Past President of the Association for Conflict Resolution Houston Chapter
Parenting Coordinator
Member of the University of Texas Consortium on Aging
Board Member of the Houston Gerontology Society

Melissa Back, J.D., Mediator, Arbitrator
Mediator, Arbitrator, Attorney, Adjunct Professor at the
University of St. Thomas - Center for International Studies in Global Conflict Management
Board Member and President-elect of the Association for Conflict Resolution Houston Chapter
Member of the Texas Mediators Trainers Roundtable
EEOC Mediator
Texas Credentialed Mediator

Parenting Coordinator and Facilitator

Lori LaConta, Esq., MBA, Mediator, Arbitrator
Texas Credentialed Distinguished Mediator
Certified Arbitrator
Professor in Conflict Management
President of Labor Employment Relations Association (LERA) Houston Chapter
Past-President of the Association for Conflict Resolution Houston Chapter

American Arbitration Association panelist
Federal Mediation and Conciliation Services

Board Member of the Texas Association of Mediators

Judge Josefina Rendon, J.D., Mediator
Former Harris County District Civil Court 165
City of Houston Municipal Judge
Texas Credentialed Distinguished Mediator
Past President of the Texas Association of Mediators

President-elect of the Association for Conflict Resolution Houston Chapter

AnaMaris Cousins Price
President of the International Association of Ombudsmen
Halliburton Ombuds

Joe Bontke
EEOC Specialist, Houston EEOC Office and Mediator

Zak Patel, J.D.
Ethics Specialist, Arbitrator, and Mediator
Texas Credentialed Mediator
Board Certified Attorney in Real Estate

Rita Burns, Ph.D.
Certified Ombudsperson and Mediator

Esteban Mayer, Mediator
Cultural Diversity Specialist

Cindy Chilcote, MSW and Mediator, Arbitrator
Specialist in Parenting Plans and Memorandum of Understanding
Parenting Coordinator and Facilitator

Don Tomlinson, J.D., Mediator, Arbitrator
Former Ethics Professor at Texas A & M, Attorney, Mediator, Arbitrator

Randall Butler, J.D., President of ACR - Houston Chapter

Executive Director of the Institute for Sustainable Peace
Past President of the Association for Conflict Resolution Houston Chapter
Texas Credentialed Mediator

  Time to sign up! 




Mediation is a conflict resolution process in which an impartial third party, the mediator, assists parties involved in disputes to reach a mutually agreeable solution.  The guiding principle of mediation is that all parties have the right to negotiate and attempt to determine the outcome of their conflict.

Successful mediation programs are built on public confidence and understanding.  Mediators bear specific responsibilities to the mediation process, the public, and the Center at which they mediate.  Although mediation is a career in itself, mediation skills are a resume boost for and complements to any careers, but especially those in business, law, human resources, social and hospice workers, clergy, psychology, and medicine. 

The varied backgrounds of trainees make each course rich with opportunities for networking and development of communication skills.

This course is designed to satisfy the 40 classroom hours of training required to mediate court-referred disputes as indicated in the Texas Alternative Dispute Resolution Act § 154.052, Tex. Civ. Prac. & Rem. Code Ann. This course also meets the Texas Mediator Trainers Roundtable's requirements.

Manousso Mediation & Conflict Resolution Coaching and Training
is pleased to announce the following
Basic Mediation 40 hours Certification Course.

What direction in life do you want to take?

For the third year in a row, the career of mediator has made
U.S. News & World Report’s
list of 30 “Best Careers of 2009.”

Read more.....

For class registration fees $$ and discounts, click here.

Next basic mediation class held in Houston will be
August 12, 13, 14, 15, 2015.

Arbitration Training -Next date to be announced for 2015, in Houston

Advance Family Divorce and Child Custody Training,
September 2015

Elder Mediation training, date to be announced.

Master Class in Elder Mediation, September 2015, in Katy, TX

Parenting Coordination and Facilitation Training June 5 and 6, 2015.

Basic course that was taken in a classroom is a prerequisite.)    Check out the early bird special. 
If you haven't taken the basic course, contact us, to explore your options. 
Questions, call 713/840-0828~

Course includes 40 hours of instruction based on the certification guidelines required by the Texas Mediator Credentialing Association.  Participants who wish to receive Texas certification must attend the whole 40 hours, be 18 years of age or older, and not have any felony on record. 

Registration:  The fee to register for the basic mediation class is $895.  This is a special rate to encourage training, while responding to the current economic climate.  Please send a check addressed to Manousso Mediation at 21 Briar Hollow Lane, Suite 508, Houston, TX 77027, or use PayPal.  Check out our early bird and college student discounts, too!  Corporate group rates available.

Cancelation policy:  Courses can be canceled by Manousso Mediation, if a minimum number of attendees are not met.  Registration money will be refunded or applied to a future class.  If there are not an adequate number of students to hold the class, Manousso Mediation may use their discretion in rescheduling the course.  Manousso Mediation is not liable for any loss or damage due to a course not being held as scheduled. If a student cancels 30 days before the scheduled class, they will be refunded 50% of the paid registration fee.  If a student cancels within thirty days before the scheduled class, there will be no refund of their registration fee.  In all cases though, the paid registration can be applied to a future course. 

                                                                                                       Will you be conducting a mediation at this table?

Venue of Classes:
Classes will be held in Houston, Texas.

Class Dress:  Business Casual

Manousso Mediation & Conflict Resolution Coaching and Training is owned by mediator and lead instructor, Dr. Barbara Sunderland Manousso.  Dr. Manousso has been mediating since 1993.  She mediates in Texas and around the country, being a member of many national professional rosters.  She earned the credential of Texas Certified Distinguished Mediator by the Texas Mediator Credentialing Association (TMCA) and is a member of the Texas Mediation Training and Roundtable.  Her Ph.D. in Conflict Analysis and Resolution was from Nova Southeastern University.  Her Baccalaureate was from Brown University and Masters in Public Health, from the University of Texas School of Public Health.  She is also certified in coaching, arbitration, negotiation, ombudsman, and facilitation.  This course will be taught with an assembled team of certified professional mediators.

Manousso Mediation & Conflict Resolution Coaching and Training offers this 40 hours basic mediation course based on the recommended minimum standards of the Texas Mediator Credentialing Association (TMCA), to assure quality mediation training throughout Texas.  For more information on Barbara Manousso, please go to

Training methods are designed to help trainees learn, integrate, and apply the knowledge and skills covered in course materials. This will be achieved through participatory activities such as role-plays and mediation observation.

TRAINING CONTENT for Basic Mediation Class
The goal of this course is framed by the nine minimum areas of information that need to be covered in a basic mediation 40 hour training program, which include:

  1. History of Mediation
    Trainees will understand the historical perspective of mediation and its evolution over time and as it continues to evolve today.
  2. Overview of ADR Legislation in Texas
    Trainees will be introduced to legislation that regulates the practice of mediation, so they may comply with relevant legal requirements.
  3. Conflict Resolution Theory
    The theory of conflict resolution will help trainees differentiate between mediation and other forms of dispute resolution.
    1. Topics include the differences in styles of mediation such as interest-based, problem solving, transformative, facilitative, and collaborative problem solving.
    2. Course discussion will include exploring the differences among conflict resolution tools of mediation, negotiation, and facilitation skills through definitions, types of, sources of, and their role in responding to conflict.
  4. Mediation Theory and Practice
    Trainees need a theoretical grounding to understand the process fully. Trainees should understand a full range of mediation models in order to serve the parties most effectively.
    1. Topics
      1. Definition of mediation
      2. Role and characteristics of mediators
      3. Theory of mediation
      4. Benefits of the mediation process
      5. Differences in third-party roles: mediators, arbitrators, and judges
      6. Approaches to negotiation used in mediation
      7. Range of styles, types of mediators and mediations
      8. Impact of diversity issues
      9. Court systems and procedures
  5. Mediation Process and Techniques
    Trainees will use role play in conceptualizing the framework for conducting the mediation session. This requires learning key techniques to assist in managing the session’s process.
    1. Topics to learn in the process of mediation:
      1. Elements of the Mediation Process
        1. Preliminary arrangements/forms to be signed.
        2. Opening and structuring the mediation session
        3. Introduction/orientation of disputants/attorneys
        4. Gathering and exchanging information (venting/opening statements)
        5. Issue and problem clarification
        6. Generating options
        7. Bargaining and negotiation
        8. Agreement writing/enforceability
        9. Closure
      2. Techniques
        1. Trust building
        2. Reframing
        3. Keeping on track, following agenda, managing process
        4. Focusing on interests vs. positions
        5. Building on partial agreements
        6. Caucusing
        7. Reality testing
        8. Working with third parties
        9. Managing difficult people or strong emotions
  6. Self-Awareness of Trainee
    Trainees will explore how their personal characteristics, values, or biases might influence their ability to perform effectively as a mediator.
    1. Topics
      1. Diversity/cultural awareness (personal biases)
      2. Language differences
      3. Conflict style
      4. How the trainee responds to conflict
      5. Personality/style
  7. Ethics
    Trainees will learn how to support the effectiveness and credibility of the mediation process through making informed choices based on ethical principles.
    1. Topics
      1. Conflict of interest/appearance of impropriety
      2. Neutrality/impartiality
      3. Confidentiality
      4. Sample of standards recommended by dispute resolution professional organizations
      5. Staying in the role of mediator
      6. Violence, substance abuse, child abuse & neglect, screening, reporting and legal issues
      7. Power imbalances
      8. Liability
      9. Misuse of process
      10. Protecting the process
      11. Awareness of various organizations’ ethical guidelines and grievance processes
  8. Communication Skills
    Trainees will have an opportunity to learn selected written and oral communication skills in order to foster understanding and trust, elicit relevant information, and accurately track and record key areas of agreement.
    1. Skills
      1. Listening
      2. Note taking
      3. Questioning
      4. Nonverbal communication (i.e., eye contact, body language)
      5. Restating and clarifying
      6. Use of neutral language
      7. Drafting the agreement
      8. Recognizing feelings and emotions of parties
  9. Professional Considerations
    The trainers will promote the belief that continuing education and development is critical to achieving excellence in mediation. Trainees will learn about the opportunities to continue to learn, to network, to find support within the field, and to establish a professional identity.
    1. Topics
      1. Professional organizations
      2. Networking
      3. Practicum
      4. Continuing education
      5. Aspects of establishing a practice
      6. Community service
      7. Marketing your services

      To register with PayPal, click here.
      Or mail a check to:  Manousso Mediation, 21 Briar Hollow Lane, Suite 508, Houston, TX 77027.
      Fax: (713)850-1452

      Fill in the following information and submit with your check.  Thanks!

      Phone: (713)840-0828


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      Email Address:  _____________________________________

      Phone: ____________________________________________         

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      Total enclosed: $____________ .


Fax: To (713)850-1452

Member of the National Mediation Training Registry

Manousso Mediation & Arbitration, LLC
21 Briar Hollow Lane, Suite 508    Houston, Texas 77027
Phone 713/840-0828    Fax 713/850-1452

Copyright © 1993 Manousso Mediation and Alternative Dispute Resolution
Last modified: 03/30/15