Manousso Mediation &
Alternative Dispute Resolution:
Conflict Resolution Services & Training
Become a Professional Mediator - Headquartered in Houston, Texas, USA, since 1993




Arbitration, a form of alternative dispute resolution (ADR), is a legal technique for the resolution of disputes outside the courts, wherein the parties to a dispute refer it to one or more persons (the "arbitrators", "arbiters" or "arbitral tribunal"), by whose decision (the "award") they agree to be bound. It is a settlement technique in which a third party reviews the case and imposes a decision that is legally binding for both sides.[1] Other forms of ADR include mediation[2] (a form of settlement negotiation facilitated by a neutral third party) and non-binding resolution by experts. Arbitration is often used for the resolution of commercial disputes, particularly in the context of international commercial transactions. The use of arbitration is also frequently employed in consumer and employment matters, but there arbitration is not voluntary but is instead imposed on consumers or employees through legislation or adhesion contracts, denying individuals their right to access the courts.

Arbitration can be either voluntary or mandatory (although mandatory arbitration can only come from a statute or from a contract that is voluntarily entered into, where the parties agree to hold all disputes to arbitration, without knowing, specifically, what disputes will ever occur) and can be either binding or non-binding. Non-binding arbitration is, on the surface, similar to mediation. However, the principal distinction is that whereas a mediator will try to help the parties find a middle ground on which to compromise, the (non-binding) arbitrator remains totally removed from the settlement process and will only give a determination of liability and, if appropriate, an indication of the quantum of damages payable.  For more information, click here.














Cancelation policy:  Courses can be canceled by Manousso Mediation, if a minimum number of attendees are not met.  Registration money will be refunded or applied to a future class.  If there are not an adequate number of students to hold the class, Manousso Mediation may use their discretion in rescheduling the course.  Manousso Mediation is not liable for any loss or damage due to a course not being held as scheduled. If a student cancels 30 days before the scheduled class, they will be refunded 50% of the paid registration fee.  If a student cancels within thirty days before the scheduled class, there will be no refund of their registration fee.  In all cases though, the paid registration can be applied to a future course. 

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Barnham Graduate School and Seminary will be offering this Arbitration Training:

This course is complemented by lecturers from Manousso Mediation and the Houston Better Business Bureau, in the
Uptown-Galleria area! 


In 2015:  Next date to be announced for 2015, in Houston, Uptown-Galleria and Dallas.


This training is approved by the Texas Comptroller's office for Real Estate Appraiser's arbitrator CEU.


Sign up today for early bird specials under the Use PayPal tab.

This nine hour training will be held from 9:00 AM until 6:30 PM.  Coffee, tea, water, and snacks are included in the registration.

Expand your ADR horizons! 

This program has been approved for CEUs by the Better Business Bureau Education Foundation.

There is a new Labor Employment Relations Association (LERA) in the Dallas area!  For more information,
Dr. Esque Walker.


Arbitration Registration

                                                  Meet some of the arbitration class trainers! 
                 Trainers vary for different classes.

Dr. Barbara Manousso, Ph.D., MPH, a Texas Distinguished Credentialed Mediator, has been arbitrating since 1993.  She has served on the arbitration panel for the Ford Motor Company, Better Business Bureau Autoline Arbitration, and conducts hearings for eminent domain.  She also arbitrates as a consumer arbitrator for the Houston BBB.


Constance K. Acosta
, J.D.
  Connie’s practice area covers a wide range of disciplines, including 16 years experience commercial litigation and 18 years of experience in employment litigation, arbitration, grievances, and municipal law. Connie has 7 years experience in administration, management and social welfare. Connie has experience as a negotiator with municipalities, police departments, fire departments and emergency medical services. Connie obtained certifications in Mediation: Basic, Advanced Family Law and Advanced Elder Care, Arbitration – Hearing Examiner, Collaborative Law Attorney, and Guardian Ad Litem. Connie is a Member of the Governmental Section of the Firm, which acts as City Attorney and outside litigation counsel for various municipalities. Connie is also a Facilitator in Alternative Dispute Resolution and Conflict Resolution, and Trainer in all aspect of employment law.



Xerxes (Zak) K. Patel

Xeres "Zak" Patel, J.D.   Zak, a partner in Patel and Associates, LLC, is board certified in Real Estate.  He practices mediation and arbitration.  He is a well known lecturer in ethics for Manousso Mediation's Training programs and a founding member of Patel and Associates, PLLC. Prior to forming the firm, he was a senior associate for seven years at a firm specializing in real estate and civil matters whereby he worked on those subject specific legal matters including litigation involving the sale of six hotels, in multiple states, which were valued in excess of $45 million dollars. He also worked as in house counsel for American Tower, Inc. where he was the lead attorney responsible for the highest producing region in the Southwest. Zak’s primary areas of practice include general civil matters and real estate being corporate formation; drafting, reviewing, explaining contracts; litigation; collections; buying, selling, leasing property (both residential and commercial); landlord/tenant matters; homeowner association matters; liens; deeds; foreclosure and loan workouts; and, construction/home repair matters. He is also a credentialed mediator and arbitrator.


Professor Mark R. Sherman, Ph.D., L.L.M., L.L.B., has been an Associate Professor of Management at the University of Houston – Clear Lake for over two decades.  His academic credentials include a Ph.D. in Management from the University of New South Wales (Australia), an L.L.M. from the London School of Economics, an LL.B. from Warwick University (England), and a BA from Duke University.  For the last 12 years, Dr. Sherman has also served as a Visiting Associate Professor of Management at Bond University on the Gold Coast of Australia.  In his career as a Labor Arbitrator and Mediator he has heard hundreds of disputes in a wide variety of industrial settings pursuant to his membership on over a dozen dispute resolution panels.  Since his acceptance into the National Academy of Arbitrators a decade ago he has remained one of that organization’s youngest members.  He has conducted research and published in numerous fields including labor relations, fair employment practices, industrial discipline, and dispute resolution.  His focus on dispute resolution in recent years has involved him in numerous training projects with large public employers as well as Fortune 50 corporations. He resides in Houston and has a second office in Tampa.

Lori LaConta, JD, MBA, a Texas Distinguished Credentialed Mediator, has also been an arbitrator for many years with focus on employment and labor arbitration.  She serves as the president of the Houston area Labor Employment Relations Association (LERA), and is the former president of the Association on Conflict Resolution (ACR) Houston Chapter.  She also serves as an Arbitrator for the American Arbitration Association and the Federal Mediation and Conciliation Service in Washington, D.C., and a professor at the University of Houston ClearLake.



Derek Lisk


Derek  Lisk, J.D., is a trial lawyer and mediator who is experienced in business, product liability, toxic tort, and environmental litigation. He has led or served on litigation teams for Arthur J. Gallagher & Co., Tyco Fire & Security companies, DuPont, Pharmacia & Upjohn, Lockheed Martin, and other national and international companies.


An expert at litigation strategy, Derek reduces costs and increases efficiencies for business clients through meaningful early case assessments, electronic knowledge and case management processes, and well planned persuasion strategies. He serves as first chair on trials and appeals in state and federal courts. He is also a trained mediator who is equally skilled at negotiating alternative dispute resolutions, from mediated settlements to large, complex arbitrations.


He has achieved the Martindale-Hubbell AV rating, which indicates the height of professional excellence and the highest levels of skill and integrity as judged by his peer members of the bar and members of the judiciary. In addition, he has spoken and published on a variety of legal issues.



Manousso Mediation & Arbitration, LLC
21 Briar Hollow Lane, Suite 508    Houston, Texas 77027
Phone 713/840-0828    Fax 713/850-1452

Copyright © 1993 Manousso Mediation and Alternative Dispute Resolution
Last modified: 03/30/15